Knowledgebase

I am stuck in an endless loop when logging in or signing up. What do I do?

Some users are falling into an endless loop during their log in - this could be due to 3rd party cookies being blocked. Here's a couple of ways  to get around it.

1.  Unblock the cookies and site data from 3rd parties by selecting "Allow local data to be set (Recommended)" and try to sign in again.

For Chrome: Go to Chrome://settings -> Privacy -> Content settings…

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For Firefox: Go to Options -> Privacy -> History ->Select Firefox will: Use custom settings for history -> Select “Accept cookies from sites” -> Set Accept third-party cookies to be “Always”

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For Safari: Go to Safari -> Preferences… -> Privacy -> Select “Never” for “Block cookies and other website data”

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2.  If you want to create exceptions only for Autodesk sites, you can also specify these and try again:

- Tinkercad.com - Accounts.autodesk.com 123dapp.com - facebook.com googleapis.com - optimizely.com

For Chrome, please go to Chrome://settings -> Privacy -> Content settings… -> Manage  exceptions…

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